911 Emergency Dispatcher — Calm, Critical-Response Specialist

Emergency Telecommunicator Services; Rushville (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Rushville, IN seeks skilled 911 dispatchers to connect callers with responders, gather essential details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, accurate information relay, and the ability to monitor multiple systems; applicants typically have a high school diploma and strong typing, listening, and computer skills.

Qualifications

• High school diploma or equivalent commonly required. Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Rushville, IN seeks skilled 911 dispatchers to connect callers with responders, gather essential details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, accurate information relay, and the ability to monitor multiple systems; applicants typically have a high school diploma and strong typing, listening, and computer skills.