911 Dispatcher: Calm, Critical Call Coordination

County Emergency Communications; West Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance programs

Professional training

Shift differentials

Job summary

County Emergency Communications in West Lafayette, IN, seeks 911 emergency dispatchers to connect callers with responders. You will verify locations, gather details, and coordinate police, fire, or EMS resources while handling multiple systems.

The role requires calm communication, accurate data entry, and adherence to agency procedures. Training and certifications may be required, with shift work and overtime as needed.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in West Lafayette, IN, seeks 911 emergency dispatchers to connect callers with responders. You will verify locations, gather details, and coordinate police, fire, or EMS resources while handling multiple systems.

The role requires calm communication, accurate data entry, and adherence to agency procedures. Training and certifications may be required, with shift work and overtime as needed.