911 Dispatcher — Calm, Critical Response & Training Benefits

County Emergency Communications; North Salem (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Job summary

County Emergency Communications in Indiana is seeking 911 Emergency Dispatchers to connect the public with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources according to procedures.

The role requires calm communication, attention, and the ability to manage multiple systems. Duties include confirming locations, documenting details, and relaying accurate information as situations evolve.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Indiana is seeking 911 Emergency Dispatchers to connect the public with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources according to procedures.

The role requires calm communication, attention, and the ability to manage multiple systems. Duties include confirming locations, documenting details, and relaying accurate information as situations evolve.