911 Dispatcher: Calm, Critical Public Safety Impact

Emergency Telecommunicator Services; Ceres (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in California's Central region seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. You may work various shifts, including nights and weekends, with overtime as needed.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level applicants.
• Typing, listening, clear speech, basic computer skills, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in California's Central region seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. You may work various shifts, including nights and weekends, with overtime as needed.