911 Dispatcher: Calm, Critical-Call Operator

Emergency Telecommunicator Services; Elkin (NC); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, and organization skills are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and provide updates as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication