911 Emergency Dispatcher: Calm, Critical Response

Emergency Telecommunicator Services; Callahan (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Emergency Telecommunicator Services in Callahan, CA seeks skilled 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, rapid data entry into CAD systems, and the ability to monitor multiple screens. Overtime and shift work are common; background checks and certifications may be required by the hiring

Qualifications

• High school diploma or equivalent required.
• Some agencies require prior emergency communications experience or certifications.
• Typing, active listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders and coordinate radio operations.
• Monitor radio traffic and update responders as information changes.
• Provide caller instructions within training and certification.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Callahan, CA seeks skilled 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, rapid data entry into CAD systems, and the ability to monitor multiple screens. Overtime and shift work are common; background checks and certifications may be required by the hiring