911 Dispatcher: Calm, Critical Emergency Communications

County Emergency Communications; Santa Fe (MO); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits

Résumé du poste

County Emergency Communications in Santa Fe, MO seeks a dedicated 911 Dispatcher to connect callers with first responders and coordinate urgent resources. You will gather essential information, confirm locations, and relay updates across multiple systems with calm and professional communication.

The role requires careful attention, strong typing, active listening, and the ability to manage high-pressure situations while ensuring accurate documentation and safety. Training and overtime may apply.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as assigned.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer skills

Information management

Formation

High school diploma

Outils

CAD systems

Radio equipment

Description du poste

County Emergency Communications in Santa Fe, MO seeks a dedicated 911 Dispatcher to connect callers with first responders and coordinate urgent resources. You will gather essential information, confirm locations, and relay updates across multiple systems with calm and professional communication.

The role requires careful attention, strong typing, active listening, and the ability to manage high-pressure situations while ensuring accurate documentation and safety. Training and overtime may apply.