Calm 911 Dispatcher - Critical Emergency Communications

County Emergency Communications; Superior (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Superior, CO seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responses. You may handle emergency and nonemergency calls, verify locations, document details, and relay information across multiple systems.

Candidates should maintain calm communication, perform under pressure, and work within rotating schedules. General requirements include a high school diploma and potential certification testing; overtime may be

Qualifications

• High school diploma or equivalent commonly required; some agencies may require prior emergency communications experience or current certifications.
• Accurate typing, active listening, clear speech, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Superior, CO seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responses. You may handle emergency and nonemergency calls, verify locations, document details, and relay information across multiple systems.

Candidates should maintain calm communication, perform under pressure, and work within rotating schedules. General requirements include a high school diploma and potential certification testing; overtime may be