911 Emergency Dispatcher

County Emergency Communications; Santa Fe (MO); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits

Résumé du poste

County Emergency Communications in Santa Fe, MO seeks a dedicated 911 Dispatcher to connect callers with first responders and coordinate urgent resources. You will gather essential information, confirm locations, and relay updates across multiple systems with calm and professional communication.

The role requires careful attention, strong typing, active listening, and the ability to manage high-pressure situations while ensuring accurate documentation and safety. Training and overtime may apply.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as assigned.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer skills

Information management

Formation

High school diploma

Outils

CAD systems

Radio equipment

Description du poste

911 Emergency Dispatcher Opportunities in Santa Fe

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

Duty Location: {airport_name}, Santa Fe, MO

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Health coverage
• Retirement benefits
• Paid leave
• Employee-assistance services
• Professional training
• Shift differentials
• Overtime compensation
• Other benefits

Prepare for the 911 Dispatcher Hiring Process

Our independent preparation program helps candidates understand hiring stages and practice relevant employment-assessment and interview skills. Participation does not replace agency training or guarantee employment.

• Listening, typing, and information-prioritization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support