911 Dispatcher: Calm, Precise Public Safety Communicator

911 Emergency Communications; Santa Ysabel (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Santa Ysabel, CA, seeks a qualified dispatcher to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident details, and coordinate resources according to agency procedures.

This role requires calm communication, active listening, accurate data entry, and the ability to manage multiple systems under pressure. Training and certifications may be required, with shifts including nights, weekends, and overtime

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines are determined by the official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Typing speed

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Santa Ysabel, CA, seeks a qualified dispatcher to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident details, and coordinate resources according to agency procedures.

This role requires calm communication, active listening, accurate data entry, and the ability to manage multiple systems under pressure. Training and certifications may be required, with shifts including nights, weekends, and overtime