Emergency 911 Dispatcher: Calm, Precise Communicator

Sandovalcounty

New Mexico

On-site

USD 31,464 - 37,732

Full time

14 days+

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Job summary

Sandoval County is seeking a 911 Telecommunicator (Dispatcher) to receive and triage emergency calls and coordinate lifeline responses for police, fire, and EMS in a 24/7 emergency communications center in New Mexico.

You will use radio, telephone, and CAD systems, determine correct protocols, and guide callers through life-saving instructions while maintaining calm and decisive communication with responders and the public.

Qualifications

High School Diploma or GED and 1 year of experience in call center, customer service, data entry or telephone communications, or equivalent.
Must obtain CJIS/NCIC, CPR for healthcare providers, EMD, EFD, EPD within 12 months; NM Public Safety Telecommunicator within 12 months; ICS 100/144/200/700/800 within 12 months.
Valid New Mexico driver’s license or ability to obtain within 30 days.
Pre-employment background, drug screening, and a 911 typing test (min 35 WPM).

Responsibilities

Receive, record, and transmit calls and messages for local, state, and federal public safety agencies using radio, telephone, and computer systems.
Provide concise, accurate information to callers and notify public safety officials.
Assist callers with emergency first aid as required.
Operate Priority Dispatch Software to determine protocol and dispatch incidents.
Enter and verify caller information in NCIC as required.
Attend required training and ongoing supervision.