Emergency 911 Dispatcher: Calm, Precise Communicator

Sandovalcounty; New Mexico; On-site; USD 31,464 - 37,732; Full time

Job summary

Sandoval County is seeking a 911 Telecommunicator (Dispatcher) to receive and triage emergency calls and coordinate lifeline responses for police, fire, and EMS in a 24/7 emergency communications center in New Mexico.

You will use radio, telephone, and CAD systems, determine correct protocols, and guide callers through life-saving instructions while maintaining calm and decisive communication with responders and the public.

Qualifications

• High School Diploma or GED and 1 year of experience in call center, customer service, data entry or telephone communications, or equivalent.
• Must obtain CJIS/NCIC, CPR for healthcare providers, EMD, EFD, EPD within 12 months; NM Public Safety Telecommunicator within 12 months; ICS 100/144/200/700/800 within 12 months.
• Valid New Mexico driver’s license or ability to obtain within 30 days.
• Pre-employment background, drug screening, and a 911 typing test (min 35 WPM).

Responsibilities

• Receive, record, and transmit calls and messages for local, state, and federal public safety agencies using radio, telephone, and computer systems.
• Provide concise, accurate information to callers and notify public safety officials.
• Assist callers with emergency first aid as required.
• Operate Priority Dispatch Software to determine protocol and dispatch incidents.
• Enter and verify caller information in NCIC as required.
• Attend required training and ongoing supervision.

Skills

Call center experience

Customer service

Data entry

Telephone communications

Education

High School Diploma/GED

Tools

Priority Dispatch Software

NCIC database access

CJIS/NCIC certification

EMD certification

EFD certification

EPD certification

ICS 100/144/200/700/800

Job description

Sandoval County is seeking a 911 Telecommunicator (Dispatcher) to receive and triage emergency calls and coordinate lifeline responses for police, fire, and EMS in a 24/7 emergency communications center in New Mexico.

You will use radio, telephone, and CAD systems, determine correct protocols, and guide callers through life-saving instructions while maintaining calm and decisive communication with responders and the public.