911 Dispatcher: Calm Crisis Coordinator & Lifesaver

Emergency Telecommunicator Services; Moline Acres (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and to coordinate responders according to agency procedures. You will gather information, confirm locations, and relay critical details while managing multiple communication systems.

The role requires calm communication, accurate documentation, and the ability to prioritize and multitask under pressure.

Qualifications

• High school diploma or equivalent required; some agencies may recruit entry-level.
• Typing accuracy, active listening, clear speech, basic computer skills, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training/certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and to coordinate responders according to agency procedures. You will gather information, confirm locations, and relay critical details while managing multiple communication systems.

The role requires calm communication, accurate documentation, and the ability to prioritize and multitask under pressure.