Calm 911 Dispatcher: Save Lives, Coordinate Rapid Response

Emergency Telecommunicator Services; Beach Haven (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS while coordinating responders per agency procedures.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple systems under pressure. Entry-level applicants may apply; some agencies require certifications and testing. Weekend and overnight shifts may apply.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD/dispatch systems

Radio dispatch software

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS while coordinating responders per agency procedures.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple systems under pressure. Entry-level applicants may apply; some agencies require certifications and testing. Weekend and overnight shifts may apply.