911 Call Taker — Frontline Emergency Communicator

Public Safety Dispatch Network; Altair (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Altair, TX is seeking qualified 911 Call Takers to handle emergency and non-emergency calls. You will confirm locations, collect caller information, and document details for dispatch coordination, following established procedures and using approved scripts.

Successful applicants typically have a high school diploma or equivalent and possess strong listening skills and accurate typing.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service experience helpful but not required.
• Strong listening and accurate typing skills desirable.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller contact information.
• Use standard questions to identify urgency and details.
• Enter information into call-processing or dispatch software accurately.
• Forward incident details to the appropriate dispatch function in a timely manner.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Altair, TX is seeking qualified 911 Call Takers to handle emergency and non-emergency calls. You will confirm locations, collect caller information, and document details for dispatch coordination, following established procedures and using approved scripts.

Successful applicants typically have a high school diploma or equivalent and possess strong listening skills and accurate typing.