Emergency 911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Tatum (TX); Presencial; USD 31 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Texas seeks 911 Call Takers to answer emergency calls, verify locations, and document information for responders. You will use approved questions and call-processing software to determine urgency and forward details to dispatch teams.

Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Some vacancies may require background checks and certifications after hire.

Qualificações

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening skills

Typing speed

Verbal communication

Follow procedures

Formação académica

High school diploma

Descrição da oferta de emprego

Regional 911 Intake Solutions in Texas seeks 911 Call Takers to answer emergency calls, verify locations, and document information for responders. You will use approved questions and call-processing software to determine urgency and forward details to dispatch teams.

Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Some vacancies may require background checks and certifications after hire.