911 Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Hickory (MS); Presencial; USD 27 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks a 911 Call Taker in Hickory, MS. The role involves handling emergency and non-emergency lines, verifying locations and contact details, and using approved questions to determine urgency. They will input data into dispatch software and forward information to the proper team.

Applicants should have strong listening skills, accurate typing, and clear communication. Training and certifications are required, with variable assessments by the agency.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores vary by agency and vacancy.

Responsabilidades

• Answer incoming emergency calls and transfer as needed.
• Confirm incident location and caller information accurately.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Customer service

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks a 911 Call Taker in Hickory, MS. The role involves handling emergency and non-emergency lines, verifying locations and contact details, and using approved questions to determine urgency. They will input data into dispatch software and forward information to the proper team.

Applicants should have strong listening skills, accurate typing, and clear communication. Training and certifications are required, with variable assessments by the agency.