911 Call Taker: Critical Public Safety Dispatcher (24/7)

Regional 911 Intake Solutions; Baldwin (ME); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated call taker in West Baldwin, ME to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role emphasizes careful listening, accurate typing, and adherence to scripted questions to determine urgency.

Applicants should have a high school diploma or equivalent, with strong communication skills and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred but not always necessary.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details for dispatch.
• Use approved questions to identify nature and urgency of situations.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking a dedicated call taker in West Baldwin, ME to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role emphasizes careful listening, accurate typing, and adherence to scripted questions to determine urgency.

Applicants should have a high school diploma or equivalent, with strong communication skills and the ability to follow structured procedures.