911 Call Taker - Emergency Communications (Bar Harbor)

Regional 911 Intake Solutions; Bar Harbor (ME); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bar Harbor, ME seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams. Training is provided for structured procedures and pre-arrival instructions.

Ideal candidates have strong listening and typing skills, plus a high school diploma. Work involves rotating shifts and service availability in a 24-hour environment, with benefits depending on appointment type.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Customer service or call-center experience is helpful; dispatch experience not always required.
• Strong listening and typing skills are important for accurate data entry.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Bar Harbor, ME seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams. Training is provided for structured procedures and pre-arrival instructions.

Ideal candidates have strong listening and typing skills, plus a high school diploma. Work involves rotating shifts and service availability in a 24-hour environment, with benefits depending on appointment type.