911 Call Taker — Training & Public Safety Impact

Regional 911 Intake Solutions; Warren (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in West Warren, MA is seeking 911 Call Takers to handle emergency and non-emergency lines, confirm locations, and document details for dispatch. This role may involve rotating shifts, nights, weekends, holidays, and overtime. Comprehensive call-taking training and certifications are provided.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Previous dispatch experience is helpful but not always required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in West Warren, MA is seeking 911 Call Takers to handle emergency and non-emergency lines, confirm locations, and document details for dispatch. This role may involve rotating shifts, nights, weekends, holidays, and overtime. Comprehensive call-taking training and certifications are provided.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Previous dispatch experience is helpful but not always required.