Emergency 911 Call Taker — Impactful Public Safety Role

Regional 911 Intake Solutions; South Egremont (MA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in South Egremont, MA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shifts may rotate, including nights and weekends.

Qualifications

• Required high school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training/certification.
• Utilize language-access and accessibility resources when needed.

Connaissances

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in South Egremont, MA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shifts may rotate, including nights and weekends.