911 Call Taker - Training & Growth in Public Safety

Regional 911 Intake Solutions; Scroggins (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and collect caller details. You will use scripted questions to assess urgency and enter data into dispatch software, then relay information to the appropriate team.

Training and certifications will follow. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or call handling is helpful.
• Ability to type accurately and follow scripted questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and type of situation.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch function promptly.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Customer service

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and collect caller details. You will use scripted questions to assess urgency and enter data into dispatch software, then relay information to the appropriate team.

Training and certifications will follow. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.