911 Call Taker — Impactful Public Safety Role

Regional 911 Intake Solutions; Acushnet (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Acushnet, MA is seeking qualified 911 Call Takers to join a public safety communications team. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and using scripted questions to triage incidents.

Successful candidates will work within a structured process, complete required training and certifications, and adapt to rotating shifts including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or recognized equivalent preferred.
• Experience in customer service or public safety helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Acushnet, MA is seeking qualified 911 Call Takers to join a public safety communications team. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and using scripted questions to triage incidents.

Successful candidates will work within a structured process, complete required training and certifications, and adapt to rotating shifts including nights, weekends, and holidays as needed.