911 Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Burke (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in West Burke, VT seeks qualified individuals to serve as 911 Call Takers. You will handle emergency and nonemergency lines, verify locations and callback details, and document information for dispatch coordination.

Strong listening and typing skills, plus clear communication, are essential. Training, certifications, and potential ongoing education accompany the role in a 24/7 call center environment.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or dispatch experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification constraints.

Skills

Customer service

Typing

Clear communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in West Burke, VT seeks qualified individuals to serve as 911 Call Takers. You will handle emergency and nonemergency lines, verify locations and callback details, and document information for dispatch coordination.

Strong listening and typing skills, plus clear communication, are essential. Training, certifications, and potential ongoing education accompany the role in a 24/7 call center environment.