911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Westminster (MA); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Westminster, MA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls. You will verify locations, gather caller details, follow structured questioning, and input information into dispatch systems to coordinate responder actions.

Applicants should have strong listening, typing, and communication skills and be prepared for rotating shifts. The role is on-site in Westminster, with formal training and certifications expected to be completed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or call handling is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential, plus ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Connaissances

Active listening

Typing speed

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Westminster, MA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls. You will verify locations, gather caller details, follow structured questioning, and input information into dispatch systems to coordinate responder actions.

Applicants should have strong listening, typing, and communication skills and be prepared for rotating shifts. The role is on-site in Westminster, with formal training and certifications expected to be completed.