Emergency 911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Easton (MA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Easton, MA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, following established procedures and training.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the hiring process, with varying schedules and shifts

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, call-center, or public safety experience may be helpful.
• Strong listening, typing, and clear verbal communication are required.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use focused questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Use language-access resources when needed and protect caller privacy.

Connaissances

Listening

Typing

Verbal communication

Follow procedures

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions in Easton, MA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, following established procedures and training.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the hiring process, with varying schedules and shifts