911 Call Taker - Training & Critical Emergency Communications

Regional 911 Intake Solutions; Mountain Home (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Mountain Home, AR. You will handle inbound emergency lines, verify locations, and input data into dispatch systems, following strict procedures and training requirements.

Candidates should have strong listening and typing skills, clear communication, and customer service experience. Training, certifications, and potential shift work are required for appointment in public safety operations.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and clear verbal communication essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to callers and follow training for pre-arrival instructions.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High School Diploma

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Mountain Home, AR. You will handle inbound emergency lines, verify locations, and input data into dispatch systems, following strict procedures and training requirements.

Candidates should have strong listening and typing skills, clear communication, and customer service experience. Training, certifications, and potential shift work are required for appointment in public safety operations.