911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Alpena (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Alpena, AR seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with calm, accuracy, and empathy. You will verify locations, document details, and relay critical information to dispatch teams.

Training leads to certifications and ongoing performance evaluations. Successful candidates typically have a high school diploma or equivalent, with strong listening skills and precise typing.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Alpena, AR seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with calm, accuracy, and empathy. You will verify locations, document details, and relay critical information to dispatch teams.

Training leads to certifications and ongoing performance evaluations. Successful candidates typically have a high school diploma or equivalent, with strong listening skills and precise typing.