Emergency Communications Call Taker – 24/7 Shifts

Regional 911 Intake Solutions; Mountain View (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Mountain View, AR seeks a 911 Call Taker to respond to emergency and non-emergency lines. You will verify locations, gather caller details, and follow structured procedures using dispatch software to support rapid response teams.

The role requires strong listening and communication skills, accurate typing, and the ability to work in a fast-paced public-safety environment. Rotating shifts and overtime may apply where needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or telephone support experience can help, but vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Mountain View, AR seeks a 911 Call Taker to respond to emergency and non-emergency lines. You will verify locations, gather caller details, and follow structured procedures using dispatch software to support rapid response teams.

The role requires strong listening and communication skills, accurate typing, and the ability to work in a fast-paced public-safety environment. Rotating shifts and overtime may apply where needed.