911 Call Taker - Training, Certifications & Impact

Regional 911 Intake Solutions; Russell (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Russell, IA. You will handle emergency and non-emergency lines, verify locations, and document calls for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear communication, with comfort following established procedures and completing required training and certifications. Knowledge of public safety processes is a plus.

Qualifications

• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Telephone support

Public safety experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Russell, IA. You will handle emergency and non-emergency lines, verify locations, and document calls for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear communication, with comfort following established procedures and completing required training and certifications. Knowledge of public safety processes is a plus.