911 Call Taker — First-Response Communications Specialist

Regional 911 Intake Solutions; Sergeant Bluff (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Sergeant Bluff, IA is seeking 911 Call Takers to support emergency communications. You will answer calls, verify locations, and document details for dispatch coordination. Training and certification ensure you provide accurate information and calm guidance to callers.

Role involves shift work in a 24-hour operation, with potential nights, weekends, and overtime. Prior customer service or dispatch exposure is helpful.

Qualifications

• Candidates should have strong listening and typing abilities.
• Ability to communicate clearly and follow structured procedures.
• Any public safety or dispatch exposure is a plus.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller callback details.
• Ask approved questions to determine urgency and nature.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Sergeant Bluff, IA is seeking 911 Call Takers to support emergency communications. You will answer calls, verify locations, and document details for dispatch coordination. Training and certification ensure you provide accurate information and calm guidance to callers.

Role involves shift work in a 24-hour operation, with potential nights, weekends, and overtime. Prior customer service or dispatch exposure is helpful.