911 Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Ricketts (IA); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking 911 Call Takers in Ricketts, IA to answer emergency and nonemergency calls, confirm locations, and document details for dispatch coordination. The role may involve rotating shifts and compliance with required training and certifications.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete agency assessments.

Formación

• Must have strong listening comprehension.
• Accurate typing required.
• Clear verbal communication needed.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Educación

High school diploma

Descripción del empleo

Regional 911 Intake Solutions is seeking 911 Call Takers in Ricketts, IA to answer emergency and nonemergency calls, confirm locations, and document details for dispatch coordination. The role may involve rotating shifts and compliance with required training and certifications.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete agency assessments.