911 Call Taker – First-Response Communications

Regional 911 Intake Solutions; Greene (IA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Greene, IA seeks qualified 911 Call Takers to join a team serving the community. You will handle emergency calls, verify locations, and document details for dispatch coordination. This role requires calm under pressure and precise information gathering.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to adhere to structured procedures. Training and certifications are provided as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Greene, IA seeks qualified 911 Call Takers to join a team serving the community. You will handle emergency calls, verify locations, and document details for dispatch coordination. This role requires calm under pressure and precise information gathering.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to adhere to structured procedures. Training and certifications are provided as part of the onboarding process.