911 Call Taker: First-Responder Communications

Regional 911 Intake Solutions; Woodburn (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Job summary

Regional 911 Intake Solutions in Woodburn, IA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and input information into dispatch systems, following approved questions and procedures.

Training, certifications, and ongoing performance evaluations ensure quality service. Strong listening, typing, and verbal communication are essential, along with adherence to privacy requirements and flexible scheduling for shifts.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or public safety experience helpful; vacancies may vary.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Maintain caller privacy and confidentiality of incident information.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Woodburn, IA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and input information into dispatch systems, following approved questions and procedures.

Training, certifications, and ongoing performance evaluations ensure quality service. Strong listening, typing, and verbal communication are essential, along with adherence to privacy requirements and flexible scheduling for shifts.