911 Call Taker - Emergency Communications Pro

Regional 911 Intake Solutions; Remsen (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Remsen, IA seeks dedicated 911 Call Takers to answer emergency lines, verify locations, and accurately enter data into dispatch systems. Training and certification are provided; positions may require rotating shifts.

Candidates typically have a high school diploma, customer service experience, and strong listening and typing skills. Opportunities to join a responsive public safety team with comprehensive benefits.

Qualifications

• High school diploma or equivalent required; some vacancies accept applicants without dispatch experience.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training scope.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Remsen, IA seeks dedicated 911 Call Takers to answer emergency lines, verify locations, and accurately enter data into dispatch systems. Training and certification are provided; positions may require rotating shifts.

Candidates typically have a high school diploma, customer service experience, and strong listening and typing skills. Opportunities to join a responsive public safety team with comprehensive benefits.