911 Call Taker: Start Your Public Safety Career

Regional 911 Intake Solutions; Kennett (MO); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Kennett, MO is seeking dedicated 911 Call Takers to intake emergency calls and provide essential information for dispatch teams.

Successful candidates will have a high school diploma or GED, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training, background checks, and certifications are required by the employing agency.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures; assessments and minimum scores are set by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Formation

High school diploma or GED

Description du poste

Regional 911 Intake Solutions in Kennett, MO is seeking dedicated 911 Call Takers to intake emergency calls and provide essential information for dispatch teams.

Successful candidates will have a high school diploma or GED, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training, background checks, and certifications are required by the employing agency.