911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Sturgeon (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sturgeon, MO seeks a dedicated 911 Call Taker to be the first point of contact in emergencies. You will listen, assess, and document critical information while guiding callers and coordinating with dispatch teams.

You will handle incoming calls, verify locations, enter data into call-processing software, and forward details promptly to the appropriate responders, adhering to training and privacy requirements.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Sturgeon, MO seeks a dedicated 911 Call Taker to be the first point of contact in emergencies. You will listen, assess, and document critical information while guiding callers and coordinating with dispatch teams.

You will handle incoming calls, verify locations, enter data into call-processing software, and forward details promptly to the appropriate responders, adhering to training and privacy requirements.