911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Dover (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is announcing 911 Call Taker opportunities in Dover, MO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for dispatch coordination.

These roles may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants should have a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and communication skills.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is announcing 911 Call Taker opportunities in Dover, MO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for dispatch coordination.

These roles may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants should have a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow