911 Call Taker: Start a Life-Saving Dispatch Career

Regional 911 Intake Solutions; Stockton (MO); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions Stockton, MO is seeking 911 Call Takers to serve as the first point of contact for emergency situations. You will gather critical information, confirm locations, and document details for dispatch coordination.

Successful candidates demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures, with background checks and training certifications typically required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions Stockton, MO is seeking 911 Call Takers to serve as the first point of contact for emergency situations. You will gather critical information, confirm locations, and document details for dispatch coordination.

Successful candidates demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures, with background checks and training certifications typically required.