911 Call Taker - Start a Life-Saving Public Safety Career

Regional 911 Intake Solutions; Deerfield (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in Deerfield, MO is seeking dedicated 911 Call Takers to join the public-safety communications team. You will handle incoming emergency lines, verify locations, and document essential details to support timely dispatch.

Successful candidates demonstrate listening and typing accuracy, calm communication under pressure, and the ability to follow structured procedures. Training and certifications will be provided; shifts may include nights, weekends, and holidays.

Qualifications

• Employers value strong listening comprehension and accurate typing.
• Clear verbal communication and following structured procedures are essential.
• Customer service or call-taking experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Deerfield, MO is seeking dedicated 911 Call Takers to join the public-safety communications team. You will handle incoming emergency lines, verify locations, and document essential details to support timely dispatch.

Successful candidates demonstrate listening and typing accuracy, calm communication under pressure, and the ability to follow structured procedures. Training and certifications will be provided; shifts may include nights, weekends, and holidays.