911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Deerfield (MA); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in South Deerfield, MA seeks 911 Call Takers to handle emergency and nonemergency calls with calm focus. You will verify locations, collect caller information, and relay details to dispatchers, adhering to approved procedures. Training and certifications are provided.

Applicants typically hold a high school diploma, with strong listening, typing, and verbal communication skills, and the ability to work rotating shifts in a demanding environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions to callers within training and certification.

Skills

Customer service

Typing

Listening skills

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in South Deerfield, MA seeks 911 Call Takers to handle emergency and nonemergency calls with calm focus. You will verify locations, collect caller information, and relay details to dispatchers, adhering to approved procedures. Training and certifications are provided.

Applicants typically hold a high school diploma, with strong listening, typing, and verbal communication skills, and the ability to work rotating shifts in a demanding environment.