911 Call Taker - Start Your Public Safety Career

Public Safety Dispatch Network; South Dartmouth (MA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in South Dartmouth, MA. The role involves answering emergency and nonemergency lines, verifying locations, and maintaining accurate incident records. Training covers call-taking procedures and software usage.

Ideal candidates have strong listening, typing, and verbal communication skills, with the ability to follow structured guidelines and obtain required certifications. Scheduling may vary to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required.
• Ability to listen effectively and follow structured procedures.
• Background checks and assessments per agency requirements.
• Ability to type accurately and communicate clearly.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using questions.
• Enter details into call-processing or dispatch software.
• Forward information to appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in South Dartmouth, MA. The role involves answering emergency and nonemergency lines, verifying locations, and maintaining accurate incident records. Training covers call-taking procedures and software usage.

Ideal candidates have strong listening, typing, and verbal communication skills, with the ability to follow structured guidelines and obtain required certifications. Scheduling may vary to cover 24/7 operations.