911 Call Taker: Start Your Emergency Response Career

National Public Safety Careers; Council Bluffs (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

National Public Safety Careers in Underwood, IA is seeking 911 Call Takers to handle emergency and non-emergency lines, gather essential details, and document calls for responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures; training and certification are provided. Shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures; assessments vary by agency.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter details into call-processing software.
• Forward incident information to the dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing

Verbal communication

Follow procedures

Customer service

Education

High School Diploma or GED

Job description

National Public Safety Careers in Underwood, IA is seeking 911 Call Takers to handle emergency and non-emergency lines, gather essential details, and document calls for responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures; training and certification are provided. Shifts may include nights and weekends.