911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Wadena (IA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance

Continuing training

Job summary

National Public Safety Careers in Wadena, IA is seeking 911 Call Takers who speak with emergency callers, verify locations, and document information for responders.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, and strong listening, typing, and verbal communication skills are essential. Training and certifications are provided during the onboarding process.

Qualifications

• High school diploma or equivalent required.
• Customer service or phone support experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with essential information.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers in Wadena, IA is seeking 911 Call Takers who speak with emergency callers, verify locations, and document information for responders.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, and strong listening, typing, and verbal communication skills are essential. Training and certifications are provided during the onboarding process.