24/7 Emergency Call Taker — Start a Critical Career

National Public Safety Careers; Plano (IA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Plano, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Successful candidates typically hold a high school diploma or equivalent, demonstrate strong listening, accurate typing, and clear communication, and can follow structured procedures. Training and certifications are provided by the employer.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Customer service or public safety experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Multitasking under pressure

Education

High school diploma or equivalency

Tools

Dispatch software

Call-processing systems

Job description

National Public Safety Careers is seeking 911 Call Takers in Plano, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Successful candidates typically hold a high school diploma or equivalent, demonstrate strong listening, accurate typing, and clear communication, and can follow structured procedures. Training and certifications are provided by the employer.