911 Call Taker — Launch Your Emergency Communications Career

Public Safety Dispatch Network; Ely (IA); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ely, IA is seeking dedicated 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document critical information for responders. You will use approved questions and systems to assess urgency and ensure accurate data entry, with emphasis on caller privacy and effective communication.

Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and can follow structured procedures.

Qualifications

• High school diploma or recognized equivalent; customer service, telephone support, or public safety experience may help.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Ely, IA is seeking dedicated 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document critical information for responders. You will use approved questions and systems to assess urgency and ensure accurate data entry, with emphasis on caller privacy and effective communication.

Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and can follow structured procedures.