911 Call Taker - Make a Crucial Impact in Public Safety

National Public Safety Careers; Edgewood (IA); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is listing 911 Call Taker opportunities in Edgewood, IA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for responders.

Training is required, with potential certifications to follow as part of ongoing performance evaluations. Responsibilities emphasize accurate information capture, clear communication, and adherence to established procedures.

Qualifikationen

• High school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Strong listening

Accurate typing

Clear verbal communication

Procedural discipline

Ausbildung

High school diploma or GED

Jobbeschreibung

National Public Safety Careers is listing 911 Call Taker opportunities in Edgewood, IA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for responders.

Training is required, with potential certifications to follow as part of ongoing performance evaluations. Responsibilities emphasize accurate information capture, clear communication, and adherence to established procedures.