911 Call Taker & Emergency Dispatcher (Training Included)

National Public Safety Careers; West Liberty (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in West Liberty, IA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certification will be provided, with shifts that may include nights and weekends. Eligibility includes a high school diploma or equivalent; strong listening, typing, and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Active listening

Communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in West Liberty, IA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certification will be provided, with shifts that may include nights and weekends. Eligibility includes a high school diploma or equivalent; strong listening, typing, and communication skills are essential.