911 Call Taker – Emergency Communications & Training

National Public Safety Careers; Ackley (IA); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers in Ackley, IA to handle emergency and nonemergency calls, verify locations, and collect caller information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided by the hiring agency, with varying shifts and responsibilities.

Competenze

• Must have strong listening comprehension and accurate data-entry skills.
• Clear verbal communication and ability to follow structured procedures.
• Previous customer service or call-center experience is helpful but not always required.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Listening comprehension

Typing

Verbal communication

Procedural follow-up

Formazione

High school diploma or equivalent

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers in Ackley, IA to handle emergency and nonemergency calls, verify locations, and collect caller information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided by the hiring agency, with varying shifts and responsibilities.