911 Call Taker - Fast-Paced Public Safety (Rotating Shifts)

National Public Safety Careers; DeWitt (IA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking dedicated 911 Call Takers for De Witt, IA. Duties include answering emergency calls, confirming incident details, and documenting information to assist dispatch and responders.

The role supports 24/7 operations and requires focus, reliability, and clear communication. Applicants typically hold a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured procedures.

Formación

• High school diploma or equivalent.
• Strong listening and accurate typing skills.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Descripción del empleo

National Public Safety Careers is seeking dedicated 911 Call Takers for De Witt, IA. Duties include answering emergency calls, confirming incident details, and documenting information to assist dispatch and responders.

The role supports 24/7 operations and requires focus, reliability, and clear communication. Applicants typically hold a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured procedures.