911 Call Taker — Start a Critical, Impactful Career

Public Safety Dispatch Network; Bayard (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 call takers to handle emergency and nonemergency calls in Bayard, IA. Duties include verifying location and caller data, using standardized questions, and documenting details for dispatch.

Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and privacy protection.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency lines and assigned nonemergency lines.
• Confirm incident location and caller information.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 call takers to handle emergency and nonemergency calls in Bayard, IA. Duties include verifying location and caller data, using standardized questions, and documenting details for dispatch.

Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and privacy protection.